Frequently Asked Questions
Below
are a list of questions received about the publication Get That Job.
Q. Can I buy the guide
in a bookshop?
Q.
Is the guide tax deductable?
Q.
Does the guide have selection criteria answers that I can use
in my application?
Q. Is the guide written for
people already employed by the government, of for people
trying to get into the government?
Q.
How
safe is it to pay by credit
card over the internet?
Q. What about downloading viruses?
Q. Who will have access to my
credit card details?
Q.
What if I don't have a paypal
account?
Q.
How
do I get the publication once
I've paid?
Q.
How
long does it take to get the publication once I've paid?
Q.
What if I have trouble
downloading the publication?
Q.
Can
I download multiple copies of the publication?
Q.
I
don't feel comfortable ordering
over the internet, can I still buy the publication?
Q.
Can I forward a copy to my
friends?
Q.
Can I buy the guide
in a bookshop?
A.
This
guide isn't available in bookshops at this point in time. We
have
found however that our customers prefer to download the publication as
it means they don't have to make a trip into a bookshop, and they can
get started on their applications within minutes.
Q. Is the guide tax deductable?
A.
This is
something that you will ultimately need to check with your accountant
and the ATO, however if the guide is directly related to your
employment and you are using it for work purposes then yes, the cost
may be deductable. If you are participating in career
transition
services (through a redudnancy, military transition or career
development program for example) the purchase may also be refundable
through this program. Check with your provider for more
details.
Q.
Does the guide have selection criteria answers that I can use
in my application?
A. Get
That Job! The Best Guide to Applying for a Government
Job provides
9 examples of well written statements
addressing selection criteria and critiques of bad selection criteria,
highlighting why they are bad and how they could improve. It
also provides a template for addressing
selection criteria and inlcudes a series of questions that will help
you to personalise the selection criteria to your specific skills and
abilities.
Q. Is the guide written
for people already employed by the government, of for people
trying to get into the government?
A.
Both! A universal language was used
when writing the guide so that it is easy to understand by all.
The first section of the guide explains the government
structure
and government processes so that someone outside of the government can
easily compete with someone already in the system. The
process of
applying for a government job is the same for internal and external
applicants which is why the guide is relevant for everyone.
Traditionally internal applicants have an edge on external
applicants because they know how the systems works, but this guide has
equalled out the playing field.
Q.
How safe is it to pay by credit card over the internet?
A. We
use the
services of
e-junkie and paypal who provide secure connections for paying for and
downloading products, and offer 100% risk free purchasing. We
don't get to see you credit card number or personal details - we just
get your name and email address to send you the guide.
Q. What about
downloading viruses?
A. The
Guide comes in PDF format, and as it is not an
executiable file it cannot contain viruses. We pay e-junkie
to
provide a secure and virus free connection for downloading products for
your peace of mind.
Q.
Who will have access to my credit card details?
A. Only
paypal will
have access to your credit card details for the purpose of processing
your payment. Your credit card details are
not passed onto
anyone at publicservicejobs.com.au
Q.
What if I don't have a paypal account?
A.
You don't need
a paypal account, and you don't have to sign up with paypal.
You
just need to enter your credit card details, email address, and billing
address.
Q.
How do I get the publication once I've paid?
A. After
you have
entered your payment details you will be directed to a secure site for
downloading the product. You will also receive an email with
a
link to download the product. The email link allows
you to
download the publication a number of times within 48 hours, so if you
have any problems in the download process you can try again.
If
you have any problems we can re-activate your account so you can
download it again, or we can email the guide to you.
Q. How long does it take to get
the publication once I've paid?
A.
The process is instant, and the download time
will
depend on the speed of you computer and internet connection.
It
takes an average user about 10 minutes from the time they hit the "buy
now" button until they are reading the guide and writing their new
improved application!
Q.
What if I have trouble downloading the publication?
A. The
email link that you are sent after payment allows
you to download the publication a number of times within 48 hours, so
you will have
multiple opportunites to download the publication in the case that you
encounter problems. If you still have trouble, simply send an
email to us, and we will help you out. We can see
who has
downloaded the publication and who has not and are able to easily
re-activate your link or send the publication to you via email if you
have trouble.
Q. Can I download multiple copies
of the publication?
A.
The purchase price includes one copy of
the
publication. It's just like if you go into a bookshop and buy
a
book; if you would like multiple copies of the guide, you will need to
purchase multiple copies. We understand however that you
might
want a copy on your home computer, and one on your work computer, and
this is okay. If you lose the guide on your computer
or for some reason delete it by mistake, please contact us and we will
do our best to replace the lost publication for you.
Q. I
don't feel comfortable ordering over the internet, can I still buy the
publication?
A.
Of course!
You can fill out an order form and send it to us, and we'll
email
the publication to you. The order form is at
www.publicservicejobs.com.au/orderform.html
Q.
Can I forward a copy to my friends?
A. No,
the guide is
copyright. The payment price includes a copy for the
purchaser
only, and breaches of the copyright will be prosecuted. If
your
friends are interested in getting a copy for themselves, suggest they
sign up to the free newsletter which offers exclusive offers and
discounts.
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